USPS Option not showing to customers on site

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1 year 4 months ago - 1 year 4 months ago #101967 by Seann Sackett
USPS Option not showing to customers on site was created by Seann Sackett
I installed the Plugin and configured it with user id provided by USPS after registering, but it is not showing on my site as an option during eshop check out
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Last edit: 1 year 4 months ago by Seann Sackett.

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1 year 4 months ago #102008 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic USPS Option not showing to customers on site
Hello Seann!

I answered you via email.

I just went to your site to check the settings and figured out that you didn't enter Length x Width x Height value in the USPS shipping plugin configuration. Please go there to enter that value and test again.

Sincerely, Giang

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1 year 4 months ago #102021 by Seann Sackett
Replied by Seann Sackett on topic USPS Option not showing to customers on site
Hi I did enter the dimensions, but it did not work, so I took them out.
But I just entered again, and it still does not offer the shipping options to the customer.

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1 year 4 months ago #102047 by Seann Sackett
Replied by Seann Sackett on topic USPS Option not showing to customers on site
Is there any documentation on the USPS plug in
I don't see how I am supposed to configure the Dimensions L x W x H in the USPS Plugin,,,, if all the product orders may have different package/box dimensions. How can you have a one size fits all configuration? Different customers will be ordering different products in different quantities, making the final dimensions of the package to be shipped different possibly every order? And can you give an example of how it is supposed to be done, if there is no documentation
The following user(s) said Thank You: Kim Bare

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1 year 4 months ago #102066 by Seann Sackett
Replied by Seann Sackett on topic USPS Option not showing to customers on site
ALSO
UPS plugin not working I have a valid UPS API Production Access Key I will email you the key

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1 year 3 months ago #102798 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic USPS Option not showing to customers on site
Hello Seann,

Please submit 2 separate tickets to EShop category, one for UPS and another one for USPS and send me the super admin account to your site there so I can help you to check and find the reason.

Sincerely, Giang

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1 year 3 months ago #102856 by Seann Sackett
Replied by Seann Sackett on topic USPS Option not showing to customers on site
I have already submitted a ticket over a week ago. And I got no response. I emailed you all my log in info.
ticket #64261.

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1 year 3 months ago #102901 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic USPS Option not showing to customers on site
Hello Seann,

The reason because after you opened the ticket, for some reasons, you closed it so I can not see it. Anyway, I just checked your new ticket and resolve it for you.

The reason because you entered wrong User ID for USPS shipping plugin. I corrected it and it works normally.

Sincerely, Giang

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1 year 3 months ago #103289 by TheTexian
Replied by TheTexian on topic USPS Option not showing to customers on site
Having same problem. USPS option is not showing at checkout, although plugin is published. LxWxH are filled in, and USPS API userid is filled in. Wouldn't the USPS password be required, too?

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1 year 3 months ago #103293 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic USPS Option not showing to customers on site
Hello,

I think there are some wrong things in the configuration of USPS shipping plugin. I received your ticket. I will check and get back to you soon.

Sincerely, Giang

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