On Return from Paypal shows "Order is not existed"

  • Nick
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1 year 3 weeks ago #106373 by Nick
As well as showing this message the order status is cancelled. The Paypal payment has worked and the monies are taken.

However because of this problem the shop email address is not notified anything has happened.

BTW the message should probably read "Order does not exist"

EShop 2.6.0

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  • Giang Dinh Truong
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1 year 3 weeks ago #106526 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic On Return from Paypal shows "Order is not existed"
Hello Nick,

I think that's an odd issue from PayPal. Sometime, after completing order, it showing the Cancelled screen while the payment is already made.

Please test again now if you still have the issue.

Sincerely, Giang

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11 months 1 day ago #108387 by Nick
Giang

Paypal returns to the shop but the order status is 'Cancelled' and no notification emails are sent. The money has been taken by paypal. (doesn't take Shipping payment but that might be another issue)

The file ipn_os_paypal.txt appears to be a paypal transaction log. After each entry the word 'VERIFIED' appears.

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10 months 3 weeks ago #108628 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic On Return from Paypal shows "Order is not existed"
Hello Nick,

That's sound like very outstanding issue. Please submit a new ticket so I can help you to check.

Sincerely, Giang

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