Any questions about Documents Sellers, post it here .

Invalid order number

More
4 years 10 months ago - 4 years 10 months ago #124601 by Rene
Invalid order number was created by Rene
Hi i'm in test mode, after buying a file, i'm returning to the webpage and get the message: Invalid order number.

This is the config screenshot:



Please help.


Kind regards René
Last edit: 4 years 10 months ago by Rene.

Please Log in or Create an account to join the conversation.

More
4 years 10 months ago #124620 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Invalid order number
Hello René

That's strange to me. Could you please submit a support ticket sending us:

1. Super admin account of the site

2. Link to the page which we can try to order document and see this error

3. Tell us the payment method which you are using and get this error

We are going to check to see why the issue happens and get it sorted

Regards,

Tuan

Please Log in or Create an account to join the conversation.

More
1 year 1 month ago #156569 by Lorie Brink
Replied by Lorie Brink on topic Invalid order number
Hi Tuan,
I've received the same error after [Logout] from a download.
Please share the solution!
Thank you.
Kind regards,
Lorie

Please Log in or Create an account to join the conversation.

More
1 year 1 month ago #156573 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Invalid order number
Hi Lorie

Do you remember the link of the page before you logout? If Yes, send me that link so that I can take a quick look

Tuan

Please Log in or Create an account to join the conversation.

More
1 year 1 month ago #156586 by Lorie Brink
Replied by Lorie Brink on topic Invalid order number
Hi Tuan,

Link sent.

Kind regards

Lorie

Please Log in or Create an account to join the conversation.

More
1 year 1 month ago #156587 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Invalid order number
Thanks Lorie. Sent updated package to your email. Please check and let me know the result via email

Regards,

Tuan

Please Log in or Create an account to join the conversation.