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Download logs

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6 years 11 months ago - 6 years 11 months ago #97898 by dev-g
Download logs was created by dev-g
Sometimes my download log doesn't record the name and email - and sends an email notice that "Guest" downloaded a file - even though the permissions are set for only registered users.

I can see by the IP address that it's always a user that just downloaded a different file.

It's concerning to my client because it appears to be an anonymous user.

How can I fix this?
Last edit: 6 years 11 months ago by dev-g.

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6 years 10 months ago #98007 by Mr. Dam
Replied by Mr. Dam on topic Download logs
Hi Dev,
So your problem is an Registered user already downloaded the document, but you received the notification that the "guest" already downloaded it for instead, right? Does this happen often?
Thanks
Dam

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6 years 10 months ago #98031 by dev-g
Replied by dev-g on topic Download logs
Yes if you look at the attached Download log you can see that a person with IP xxx.xxx.167.62 downloaded four documents.

But the log did not record his name or email for the last document - AND the email notice said "GUEST".

It happens regularly, I see this in the log a few times with different users.
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6 years 10 months ago #98382 by dev-g
Replied by dev-g on topic Download logs
Is there a way to fix this?

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6 years 8 months ago #101349 by dev-g
Replied by dev-g on topic Download logs
Still happening. Sometimes it doesn't record the user.

Any ideas?
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6 years 8 months ago #101359 by Mr. Dam
Replied by Mr. Dam on topic Download logs
Hi Dev,
I don't know the case Edocman can't store download information, but can you please submit ticket and send your site url with super admin account. I will check the problem for you
Thanks
Dam

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