Problems with our mailsystem

  • Shoko Sakamoto
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2 months 3 weeks ago #116908 by Shoko Sakamoto
Problems with our mailsystem was created by Shoko Sakamoto
Hi!

We use
Joomla! version 3.8.11
EShop version 3.1.0

We have some problems:

1. When our customers order goods in our shop, we don't receive any emails. (System > Mail > Admin New Order Alert Mail > Yes)

2.When our customers click "order" at the end of the shopping process, the screen will be blank.

3. When we change order status and sent notification emails, we get an error: An error has occurred. 0 Using $this when not in object context

Can anyone help us?

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  • Giang Dinh Truong
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2 months 3 weeks ago #116965 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Problems with our mailsystem
Hello Shoko,

Seem there was a small problem when you update EShop. Please go to our website to re-download the latest EShop package there and manually update it to your site and test again.

The problem should be resolved then.

Sincerely, Giang

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  • Shoko Sakamoto
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2 months 3 weeks ago #116979 by Shoko Sakamoto
Replied by Shoko Sakamoto on topic Problems with our mailsystem
Hello Giang

Thank you for your reply.

We redownloaded the latest EShop package.

According to the documentation on your website > 1. Getting Started > Installation & Upgrade
Tip: After you uninstalled EShop, the database tables related to the extension won't be uninstalled. By doing that, when you re-install the extension in the future, all the old data will be kept and still be available.

Unfortunately we lost all the data. What's wrong with that?

Sincerely, Shoko

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  • Giang Dinh Truong
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2 months 2 weeks ago #117083 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Problems with our mailsystem
Hello Shoko,

It can not be like that. The data should be still there. Please submit a new ticket to EShop category to send me your site information so I can help you to check.

Sincerely, Giang

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  • Shoko Sakamoto
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2 months 2 weeks ago #117132 by Shoko Sakamoto
Replied by Shoko Sakamoto on topic Problems with our mailsystem
Hello Giang

Thank you for your reply.
O.k, we'll do it.

Sincerely, Shoko

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2 months 2 weeks ago #117152 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Problems with our mailsystem
OK Shoko!

Please following up the ticket to get supports. I just updated EShop to the latest version for you and all is working fine.

Sincerely, Giang
The following user(s) said Thank You: Shoko Sakamoto

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