Tax including VAT and without are the same

  • Tom16
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11 months 2 weeks ago #111540 by Tom16
Hi,

I have a problem with the tax showing up at the product selection.
The price is given as € 279,- excluding VAT € 279,-.
I also cannot get a subtotal in the cart with the ammount of VAT of the order.
Can you please advice?

Tom

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  • Giang Dinh Truong
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11 months 2 weeks ago #111605 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Tax including VAT and without are the same
Hello Tom,

I think the reason because you didn't setup the tax properly. Please read the documentation about how to setup the tax at eshopdocs.joomservices.com/system-manage/taxes and re-check your settings for tax.

If it does not still work, please submit a new ticket so I can help you.

Sincerely, Giang

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11 months 1 week ago #111657 by Tom16
Replied by Tom16 on topic Tax including VAT and without are the same
HI Giang,

I allready did that, but off course I did it again....

No Luck.
I still have the same price (ex. VAT).

Tom

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11 months 1 week ago #111694 by Tom16
Replied by Tom16 on topic Tax including VAT and without are the same
Hi Giang,

We are at a point that the site has to go live but we need to solve the VAT problem.
I have checked all settings in your documentation but nothing works.
Your help would be much appriciated.

Tom

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  • Giang Dinh Truong
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11 months 1 week ago #111732 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Tax including VAT and without are the same
Dear Tom,

Please go to our ticket system at www.joomdonation.com/support-tickets.html to submit a new ticket to EShop category and send me the super admin account to your site so I can help you to check it fast.

Hope to receive your ticket soon.

Sincerely, Giang

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7 months 1 week ago - 7 months 1 week ago #116232 by Peter Mee
Replied by Peter Mee on topic Tax including VAT and without are the same
What was the problem/solution here?

I have the same issue despite following the instructions.

UPDATE: I found the problem through trawling through the forums. It's necessary to have Tax Rates assigned to at least the default user, or they won't work.
Last edit: 7 months 1 week ago by Peter Mee. Reason: Fix found

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7 months 1 day ago #116564 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Tax including VAT and without are the same
That's correct Peter Mee!

Sincerely, Giang

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