Not receiving order confirmation

  • Sharon English
  • Topic Author
  • Offline
  • Junior Boarder
  • Junior Boarder
More
10 months 3 days ago #116254 by Sharon English
Not receiving order confirmation was created by Sharon English
We are not receiving an order notification when a customer purchase from our store only the notification from PayPal.

Also the customer is not receiving an order confirmation. Is the email to customer when an order is placed built into EShop?

Can you please help?

Thank You
Sharon

Please Log in or Create an account to join the conversation.

More
9 months 3 weeks ago #116524 by thirdsun
Replied by thirdsun on topic Not receiving order confirmation
There are many reasons email would have issues. First verify system email works on your Joomla install. System - Global Configuration - Server tab. Eshop will use whatever email system you have set up in Joomla, if that is working, your order emails should work - unless they are getting caught in a spam or junk filter.
The following user(s) said Thank You: Giang Dinh Truong

Please Log in or Create an account to join the conversation.

  • Giang Dinh Truong
  • Giang Dinh Truong's Avatar
  • Offline
  • Administrator
  • Administrator
More
9 months 3 weeks ago #116542 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Not receiving order confirmation
Dear all,

I just want to update here the reason of issue because the wrong setting in the PayPal account. I helped Sharon via ticket system to guide him turn on the PayPal IPN from the account and all was resolved and working well now.

Sincerely, Giang

Please Log in or Create an account to join the conversation.

  • Sharon English
  • Topic Author
  • Offline
  • Junior Boarder
  • Junior Boarder
More
9 months 3 weeks ago #116547 by Sharon English
Replied by Sharon English on topic Not receiving order confirmation
Hello Giang,

I just wanted to let everyone know how exceptional your support was with the issue that we had.
We are in the UK and you were helping us first thing in the morning. As you advised which steps to take we were able to action them immediately until the problem was resolved.

Thank you very much.

Regards
Sharon

Please Log in or Create an account to join the conversation.

  • Giang Dinh Truong
  • Giang Dinh Truong's Avatar
  • Offline
  • Administrator
  • Administrator
More
9 months 3 weeks ago #116558 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Not receiving order confirmation
OK Sharon!

I hope that you are happy with our extension and supports.

If you need any other helps in the future, don't hesitate to let me know.

Sincerely, Giang

Please Log in or Create an account to join the conversation.

Moderators: Giang Dinh Truong