Notification on Order Status "Pending"

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4 weeks 2 days ago #130721 by What No Website
Notification on Order Status "Pending" was created by What No Website
We get the occassional order that does not go through as the customer may have had an issue making payment. The order ststus in these cases is "Pending" but we do not receive a notification. We would like to receive a notification of these orders if at all possible?

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3 weeks 4 days ago #130811 by What No Website
Replied by What No Website on topic Notification on Order Status "Pending"
Guys. Can we have a response please, we're losing sales at a very busy time of the year.

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3 weeks 2 days ago #130830 by What No Website
Replied by What No Website on topic Notification on Order Status "Pending"
Again, still waiting for a reply guys. Please look at this.

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3 weeks 2 days ago #130843 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Notification on Order Status "Pending"
Hi again Michael,

Please communicate with me via ticket system to send me the super admin account to your site so I can help you.

Sincerely, Giang

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3 weeks 2 days ago #130849 by What No Website
Replied by What No Website on topic Notification on Order Status "Pending"
Hi Giang

This is a general request and would be implemented across all the sites we manage with EShop installed so I'd prefer if it weere made available through a product release.

Is there something we can do meanwhile though as we are actually losing orders because of this.

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2 weeks 2 days ago #130981 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Notification on Order Status "Pending"
Hello Michael,

It is an outstanding issue regarding the wrong setting in EShop or in the payment gateway. I resolved it for you via ticket system.

Sincerely, Giang

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