Enable Registrants cancel their registration

Hi Tuan
"Enable Registrants cancel their registration" works fine for me when i enable it in the backend.
Problem is that the publishers, who dont have access to the backend cannot enable this.

What can i do to allways have this enabled, so that everybody can cancel their own registration? Or is it possible to let the publisher enable this from the frontend, when they add a new event?
Thanks

Best regards

Poul-Erik Hansen

Hi Erik

At the moment, not all options on submit event form in backend are available in the frontend

You can submit a support ticket, I will have my dev help you with this modification

Regards,

Tuan

Hi Tuan
Am I correct in saying that registrants cannot cancel their registration unless they are registered site users? In other words, do I have to set the user registration integration to YES?
Thanks.

Hello Peter

It is optional. Another way would be edit the confirmation email, use this tag [CANCEL_REGISTRATION_LINK]

When someone register for the event, they will receive confirmation email contains the cancel registration link. They can click on that link if they want to cancel their registration without having to login to your site

Regards,

Tuan

Hi Tuan
Should I do anything else to use the [CANCEL_REGISTRATION_LINK] in my confirmation emails?
It dont work just to insert [CANCEL_REGISTRATION_LINK], I dont get a link in my emails

Thanks

Best regards

Poul-Erik Hansen

Hello

You will need to enable cancellation for that event. See eventbookingdoc.joomservices.com/advance...-cancel-registration to understand how to configure it

Regards,

Tuan

I see that I should enable the Cancel Registration in the event. I have tried it and it works.
But The problem is that the publishers dont have access to the backend.
Is it possible to allways have the Cancel registration enabled for all events? It would be really nice. And otherwise we cannot use it. Thanks

Regards

Poul

There are two things need to be default:

1. Enable Cancel Registration

2. Cancel Before Date (users can only cancel registration before that date)

So what should be Cancel Before Date in this case?

Anyway, it will require modification to the code. You can submit a support ticket sending us super admin account of the site. I will ask my dev to work on it for you

Regards,

Tuan