?task=register.process_group_registration ERROR

  • Fabiano
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7 years 2 months ago #93146 by Fabiano
Hi,

On group registration, nothing happens, only a blank page! A URL contains this: ?task=register.process_group_registration

I don´t know what is happen.

Can You Help me?

A link to a course: comoequetala.com.br/cursos/livro-do-desi...-ramos-e-aline-valli
A link to a group registration: comoequetala.com.br/cursos/livro-do-desi...i/group-registration

On payment method choose: "Transferência, empenho ou empresas" it´s a offline payment method renamed.

Thank you very very much!

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7 years 2 months ago #93154 by Fabiano
I think this happened after upgrading to 2.13 because I have other outdated websites and they work.

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7 years 2 months ago #93166 by mattcrocker
Replied by mattcrocker on topic ?task=register.process_group_registration ERROR
Same here... upgraded and the error shows up... HELP

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7 years 2 months ago #93168 by mattcrocker
Replied by mattcrocker on topic ?task=register.process_group_registration ERROR
Went back to 2.11.2 and get the same issue...

Both Vendor Events fail www.spibikefest.com/vendors

But all Rally Events work... www.spibikefest.com/registration

very confused

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7 years 2 months ago #93169 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic ?task=register.process_group_registration ERROR
Could you please submit a support ticket sending us super admin account of the site and the link to registration page?

We will check to see why the error happens and get it sorted

Regards,

Tuan

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7 years 2 months ago #93170 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic ?task=register.process_group_registration ERROR
@mattcrocker submitted a support ticket. We checked and found that the issue is not with our Events Booking extension. It causes by SEF router settings on the site and it is working as expected now

@Fabiano: Please submit a support ticket so that we can check to see why the issue happens and get it sorted for you

Regards,

Tuan

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7 years 2 months ago #93243 by Fabiano
I solved the problem by turning off the ticket type plugin

But it not totally solved yet. I will submit a support ticket soon.

Thank You Tuan!

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