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Email not sent when registrant status changed to cancelled
- stikkimorey
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6 years 2 months ago #108611
by stikkimorey
Email not sent when registrant status changed to cancelled was created by stikkimorey
Hi Tuan
When an admin edits the registrant details on the front end and sets the status to cancelled, no email is sent to the admin or the user letting them know this has happened.
Is there a way to enable this? It is important for us to get this working.
Thanks
Mikki
When an admin edits the registrant details on the front end and sets the status to cancelled, no email is sent to the admin or the user letting them know this has happened.
Is there a way to enable this? It is important for us to get this working.
Thanks
Mikki
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- Tuan Pham Ngoc
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6 years 2 months ago #108614
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Email not sent when registrant status changed to cancelled
Hello
The extension only send email to registrant when admin cancel a registration, no email is sent to administrator
To have email send to registrants, you need to go to Events Booking -> Emails & Messages, find the two messages below and make sure you entered content for it (it is under Form Messages tab)
- User Registration Cancelled Email Subject
- User Registration Cancelled Email Message
Regards,
Tuan
The extension only send email to registrant when admin cancel a registration, no email is sent to administrator
To have email send to registrants, you need to go to Events Booking -> Emails & Messages, find the two messages below and make sure you entered content for it (it is under Form Messages tab)
- User Registration Cancelled Email Subject
- User Registration Cancelled Email Message
Regards,
Tuan
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