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Error 404 with error on password cancellation
- GRIS
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5 years 11 months ago #111404
by GRIS
Error 404 with error on password cancellation was created by GRIS
Hi,
I created a form with a group registration with password of the event.
When I arrive on the login page and if I want to cancel the request [Annuler l'inscription] I am directed to an error 404
In attachment the login page
Thanks for your help
Best regards
Jean-Michel
I created a form with a group registration with password of the event.
When I arrive on the login page and if I want to cancel the request [Annuler l'inscription] I am directed to an error 404
In attachment the login page
Thanks for your help
Best regards
Jean-Michel
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- Tuan Pham Ngoc
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5 years 11 months ago #111405
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Error 404 with error on password cancellation
Hello Jean
Maybe there is something special on your site causing the issue. Please submit a support ticket sending us:
1. Super admin account of the site
2. Link to the page which we can see this issue
We will check to see why it happens and get it sorted
Regards,
Tuan
Maybe there is something special on your site causing the issue. Please submit a support ticket sending us:
1. Super admin account of the site
2. Link to the page which we can see this issue
We will check to see why it happens and get it sorted
Regards,
Tuan
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- GRIS
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5 years 11 months ago #111413
by GRIS
Replied by GRIS on topic Error 404 with error on password cancellation
OK
Thanks
Jean-Michel
Thanks
Jean-Michel
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- Tuan Pham Ngoc
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5 years 11 months ago #111426
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Error 404 with error on password cancellation
OK Jean
I received your ticket. Will work on it and get the issue sorted within today
Regards,
Tuan
I received your ticket. Will work on it and get the issue sorted within today
Regards,
Tuan
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- Philipp
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5 years 11 months ago #111961
by Philipp
Replied by Philipp on topic Error 404 with error on password cancellation
Hi Tuan,
I have the same issue with group registrations. Cancel registration works fine with standard events, but cancelling password-protected group registrations produces a 404.
I have just updated to the latest 3.4.0, and the issue is still the same. You can have a look here
www.ifqh.de/termine
look for a button called "Gruppen-Buchung" (as opposed to "Buchen").
I'd love to have a solution for this.
Many thanks, Philipp
I have the same issue with group registrations. Cancel registration works fine with standard events, but cancelling password-protected group registrations produces a 404.
I have just updated to the latest 3.4.0, and the issue is still the same. You can have a look here
www.ifqh.de/termine
look for a button called "Gruppen-Buchung" (as opposed to "Buchen").
I'd love to have a solution for this.
Many thanks, Philipp
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- Tuan Pham Ngoc
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5 years 11 months ago #111962
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Error 404 with error on password cancellation
Hi Philipp
Could you please access to My Downloads menu item, re-download the package, upgrade it to your site, then check it again? The issue should be sorted (we fixed it this afternoon and I just updated download package on server with this fix
Regards,
Tuan
Could you please access to My Downloads menu item, re-download the package, upgrade it to your site, then check it again? The issue should be sorted (we fixed it this afternoon and I just updated download package on server with this fix
Regards,
Tuan
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- Philipp
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5 years 11 months ago #112260
by Philipp
Replied by Philipp on topic Error 404 with error on password cancellation
Hi Tuan,
sorry for not getting back to you earlier: manual update did not work, and I could not find out why. Now, with 3.4.1 being deployed over the update channel, the 404 is gone: many thanks!
However, a follow-up question: I am using the timeline view as the main way of listing my events. The cancel button now leads people to the single view of the event that they wanted to book in the first place. This is way better than a 404, of course, but not quite what works well in my setup, as people have to restart the whole events list via the main menu.
I did not test this, but the same issue could affect a booking that was started from the calendar view. Maybe it qould be better to lead users back to the place they came from, instead of hard-coding the single view into the process here?
Many thanks, as always, Philipp
sorry for not getting back to you earlier: manual update did not work, and I could not find out why. Now, with 3.4.1 being deployed over the update channel, the 404 is gone: many thanks!
However, a follow-up question: I am using the timeline view as the main way of listing my events. The cancel button now leads people to the single view of the event that they wanted to book in the first place. This is way better than a 404, of course, but not quite what works well in my setup, as people have to restart the whole events list via the main menu.
I did not test this, but the same issue could affect a booking that was started from the calendar view. Maybe it qould be better to lead users back to the place they came from, instead of hard-coding the single view into the process here?
Many thanks, as always, Philipp
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- Tuan Pham Ngoc
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5 years 11 months ago #112285
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Error 404 with error on password cancellation
Hi Philipp
I will see if I can support it in the future. For now, please use it as how it is (add this to my todo list but it won't take high priority as I have other items I want to work on first)
Regards,
Tuan
I will see if I can support it in the future. For now, please use it as how it is (add this to my todo list but it won't take high priority as I have other items I want to work on first)
Regards,
Tuan
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