I have set up my venues with their name, a basic address and exact GPS coordinates. In the past, Get Directions gave directions to the pin on the map, which was located according to my GPS coords.
Now, however, the Get Directions functionality provides directions just considering the address part, meaning that a lot of the directions on my site were totally incorrect (wrong town in some instances)
I'm not sure if this is due to a recent google update or changes made on EB side.
I am fixing the issue by including the venue name in the address field, and ensuring I have the correct, complete address. However, this is not as effective as getting directions to the pin (GPS coords). For example, directions to my pin for a university building car park guided people practically to the best car parking space for them. Now, however, I can only guide them to the pin associated with the university on Google maps, which is the wrong building on the wrong side of the campus.
1) Now, you need to enter Name of Venue + Full Address
Before I had set up a venu as
Name: My Place Midleton
Address: Mill Road, Midleton
GPS: Coords chosen by me to match exactly where they should go. Directions gave directions to these coords.
Now, it needs to be setup as
Name: My Place Midleton
Address: My Place, Mill Road, Midleton (Directions only considers this field)
GPS: Coords chosen by me to match exactly where they should go
For some venues, somebody has setup the Google maps pin in the wrong place on Google maps. Despite me knowing this, with the new system, I can't actually guide people to the correct location.
The postal address from Google isn't how people should get to the venue for my events. With the old system, I was able to pin the exact entrance they should use to the campus, and direct them to the gate. Now, that is impossible.
However, directions leads somebody to a place 5 minutes away. If I just put the post code of the building into the address field, then the directions works, but is not human friendly. Ideally, I could leave the supplied address in, and get directions to the GPS coords.
If it's a change you have made, can you include an option:
* Get Directions to Address field
* Get Directions to GPS coords?
this is still giving me issues, I'm afraid. Can you please give us the option to get directions to the GPS coords (as the system worked before) or else when you go to Google Maps, add the Location Name to the Address, so that I don't have to put the venue name in both fields.
The pin on the pop-up map correctly identifies the venue Pobalscoil Chorca Dhuibhne with an address of Spa Road, Dingle, Kerry.
Click on Get Directions, and the pin is no longer correct, as Google has just been sent the address: Spa Road, Dingle, Kerry. The directions generated will no longer get you to the venue.
I understand that you might say that there should be a building number/post code to make the address complete, but for rural addresses, they are not normal.
In most instances, I can fix the issue by putting the venue name into both fields: Name and Address, but this can look very clunky, e.g. the confirmation email will say Pobalscoil Chorca Dhuibhne (Pobalscoil Chorca Dhuibhne, Spa Rd, Dingle, Kerry)
However, in some instances, somebody has marked the location of the venue incorrectly on Google Maps, so regardless of how correct my info is on EB, the customer will be sent to the wrong venue. I can only correct this issue by just putting in the post code into the address box.
In the past, Google always provided directions to the pin location as it is in EB, as I believe that EB sent the Latitude and longitude to Google. If we can revert to this, then I can always be sure that the customer will be directed to the correct location, in all instances.