[TICKET_TYPES] tag not working

the area with the [TICKET_TYPES] tag in remains blank in my after purchase messages.
i have install and activate the ticket-types plugin.
I have set the "Activate Shopping Cart config option" to No
And i have paste the tag in my messages. But i does not work

What can i do?

thanks,
Robert

Hi Robert

I have no clue why it doesn't work for you. In this case, please submit a support ticket sending us:

1. Super admin account of your site

2. Link to the registration form

We will check to see what's wrong and get it sorted

Regards,

Tuan