Process button not clickable in Mass Mail

  • OTWD
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5 years 2 months ago #121026 by OTWD
Hi Tuan
It's not possible to click the "Process" button when using the mass mail as the "Available Tags" div is covering the button.
Please access via www.xxxxx.com/administrator/index.php?op...ing&view=registrants
I tried a display:none to remove the available tags then i can access the process button.
Can you confirm this usability issue and let me know if there is a fix otherwise i will have to mess about with the CSS

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5 years 2 months ago #121027 by OTWD
I added a fix for this issue
Templates>Administrator>Isis>custom.css

.modal-footer .btn {
margin-top: 50px!important;
}

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5 years 2 months ago #121028 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Process button not clickable in Mass Mail
Great. Thanks for sharing the solution. Look like the issue happens when there are too many editor-xtd buttons in the editor.

Tuan

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5 years 2 months ago #121402 by Marcus
Replied by Marcus on topic Process button not clickable in Mass Mail
Same problem for me. But I don't relly get the workaround from On Twd. Will there be a fix in the next version? I frequently need to contact registrant subgroups, so this feature is very valuable for me.
Marcus

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5 years 2 months ago #121404 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Process button not clickable in Mass Mail
Hello Marcus

For this, better submit a support ticket sending us super admin account of your site. I will ask my template developer to look at it and add some custom css to get it sorted

Regards

Tuan

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5 years 2 months ago #121561 by Marcus
Replied by Marcus on topic Process button not clickable in Mass Mail
Just a note: In my case the form layout fixes itself when clicking "Mass Mail" a second time (select registrants > click mass mail > close form > click mass mail (again)).

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5 years 2 months ago #121564 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Process button not clickable in Mass Mail
OK Marcus. Thanks for sharing the experience. From my experience, this issue might happen if there are many editor-xtd buttons in the editor. If there are more customers got this issue in the future, I will try to find a solution

For now, please use the workaround you found

Tuan

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