fields not syncing with membership pro on export
- Alison
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5 years 2 weeks ago #123256
by Alison
fields not syncing with membership pro on export was created by Alison
Hi Tuan
Sorry if I drive you mad; I need some help syncing fields from membership pro to events booking.
I am using shopping cart.
I have added custom fields (assigned to all events) and synced these with fields from membership pro (assigned to all plans).
But when I run an event export the field headings are showing but the data is not synced (the cells are just blank).
I want the fields to sync on export but not show on the user registration or on the confirmation email.
Am I missing something this is the setting?
Thanks as always for your valuable help
Alison
Sorry if I drive you mad; I need some help syncing fields from membership pro to events booking.
I am using shopping cart.
I have added custom fields (assigned to all events) and synced these with fields from membership pro (assigned to all plans).
But when I run an event export the field headings are showing but the data is not synced (the cells are just blank).
I want the fields to sync on export but not show on the user registration or on the confirmation email.
Am I missing something this is the setting?
Thanks as always for your valuable help
Alison
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- Tuan Pham Ngoc
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5 years 2 weeks ago #123263
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic fields not syncing with membership pro on export
Hello Alison
It only synchronize data when users login and register for an event. So basically:
- You have a subscription in Membership Pro
- You login using that account
- You register for the event
The system will get data from Membership Pro to populate registration form fields in Events Booking so that users won't have to type again. That's the only integration we have
During export, the system won't get data from Membership Pro to export. It's just using data stored in Registration records from Events Booking to export only
Tuan
It only synchronize data when users login and register for an event. So basically:
- You have a subscription in Membership Pro
- You login using that account
- You register for the event
The system will get data from Membership Pro to populate registration form fields in Events Booking so that users won't have to type again. That's the only integration we have
During export, the system won't get data from Membership Pro to export. It's just using data stored in Registration records from Events Booking to export only
Tuan
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- Alison
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5 years 2 weeks ago #123270
by Alison
Replied by Alison on topic fields not syncing with membership pro on export
Hi Tuan
Thanks for the explanation.
However, it is not getting the data for new registrations either.
I think perhaps i will give up trying to get the fields exported as we want and look for another solution.
Thanks for the explanation.
However, it is not getting the data for new registrations either.
I think perhaps i will give up trying to get the fields exported as we want and look for another solution.
Please Log in or Create an account to join the conversation.
- Tuan Pham Ngoc
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- Administrator
5 years 2 weeks ago #123283
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic fields not syncing with membership pro on export
If it's properly configured (mapping fields between the extension), it should be populated on registration form
For getting fields from Membership Pro and have it exported in Events Booking, the only solution is performing some code customization. So please think about it carefully before making decision
Regards,
Tuan
For getting fields from Membership Pro and have it exported in Events Booking, the only solution is performing some code customization. So please think about it carefully before making decision
Regards,
Tuan
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