Total price tickets also include event price

  • Fonny
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1 week 1 day ago #123257 by Fonny
Hi,

I can't get price correct for tickets.

I've 4 ticket types (adult, children, youth, wheelchair)
Prices are calculated perfect except the event price is also calculated in the total.

Prices are €12 for event price and €12 for adult ticket.
The price for 2 adult tickets should be €24 but €36 is shown in the total.

When I put the event price at 0 I do not have the option of the tickets.

I am sure I am somewhere wrong. Just can't find it.

Fonny

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1 week 1 day ago #123262 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Total price tickets also include event price
Hello

You need to set 0 for price of the event. Not sure why you don't have options for ticket?

Maybe you should go to Events Booking -> Configuration, make sure Reduce Registration process config option set to No, then try again?

If the error still happens, submit a support ticket sending us:

1. Super admin account of your site

2. Link to the event page

I will check to see why tickets is not available and get it sorted

Regards,

Tuan

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1 week 19 hours ago #123273 by Fonny
Thanks Tuan,

Reduce Registration process set to No did the trick.
Maybe handy to include it in the documentation.

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1 week 8 hours ago #123282 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Total price tickets also include event price
Great. Thanks for confirming. I will improve documentation or maybe handle it directly in the code to prevent this confusing in the future

Tuan

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