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Purchasing multiple ticket types does not calculate price correctly
- Vince Mross
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4 years 11 months ago #125000
by Vince Mross
Purchasing multiple ticket types does not calculate price correctly was created by Vince Mross
Please see here:
pacificbeachsurfclub.com/club-events/21s...er-longboard-classic
Two ticket types chosen (each entry is $60):
However it is only showing $60 when two are chosen:
How do we fix this?
pacificbeachsurfclub.com/club-events/21s...er-longboard-classic
Two ticket types chosen (each entry is $60):
However it is only showing $60 when two are chosen:
How do we fix this?
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- Tuan Pham Ngoc
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4 years 11 months ago #125001
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Purchasing multiple ticket types does not calculate price correctly
Hello Vince
That's strange to me. Please submit a support ticket sending us:
1. Super admin account of the site
2. Link to the page
We are going to check to see what's causing that error and get it sorted
Tuan
That's strange to me. Please submit a support ticket sending us:
1. Super admin account of the site
2. Link to the page
We are going to check to see what's causing that error and get it sorted
Tuan
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4 years 11 months ago #125002
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Purchasing multiple ticket types does not calculate price correctly
Just for information, it's working well on our demo site
joomdonationdemo.com/eventbooking/featur...ividual-registration
, so there must be something special on your site causing this error (could be a setup issue or javascript conflict)
Tuan
Tuan
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4 years 11 months ago #125005
by Vince Mross
Replied by Vince Mross on topic Purchasing multiple ticket types does not calculate price correctly
To clarify more:
If I set the event price to $60 and some ticket types to $0, no matter how many ticket types are selected the total remains $60.
If I set the event price to $60 and set some ticket types to $60, it charges $120 for a single ticket type instead of $60. It then charges $60 more for each ticket type selected, so selecting two ticket types gives a total of $180, when it should be $120.
If I set the event price to $0 and set some ticket types to $60, it works as it should, charging $60 for each ticket type selected. But I don't want to advertise the event as free.
I FOUND THE PROBLEM:
I had set Registration Type to "Only Individual Registration":
What fixed it was setting it to "Both Individual and Group Registration":
I think there should be different options for ticket type prices:
A. Replace the event price, or
B. Be in addition to the event price (this is how it works now)
If I set the event price to $60 and some ticket types to $0, no matter how many ticket types are selected the total remains $60.
If I set the event price to $60 and set some ticket types to $60, it charges $120 for a single ticket type instead of $60. It then charges $60 more for each ticket type selected, so selecting two ticket types gives a total of $180, when it should be $120.
If I set the event price to $0 and set some ticket types to $60, it works as it should, charging $60 for each ticket type selected. But I don't want to advertise the event as free.
I FOUND THE PROBLEM:
I had set Registration Type to "Only Individual Registration":
What fixed it was setting it to "Both Individual and Group Registration":
I think there should be different options for ticket type prices:
A. Replace the event price, or
B. Be in addition to the event price (this is how it works now)
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- Tuan Pham Ngoc
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4 years 11 months ago #125017
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Purchasing multiple ticket types does not calculate price correctly
Hello
If you use ticket types, the price of the selected tickets will only be added to event price to populate total registration fee
So usually, you should set event price to 0 when use ticket types
Regards,
Tuan
If you use ticket types, the price of the selected tickets will only be added to event price to populate total registration fee
So usually, you should set event price to 0 when use ticket types
Regards,
Tuan
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- Vince Mross
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4 years 11 months ago #125055
by Vince Mross
Replied by Vince Mross on topic Purchasing multiple ticket types does not calculate price correctly
OK, I see that now. However, the issue with this is that the event then shows up as 'Free' on the site (for example in Events module), which is a little misleading to people when they arrive on the actual event page to sign up.
I think it would be better to make it so that the prices for Ticket Types replace the Event Price, rather than having Ticket Types prices be added to the Event Price. Or have an option to choose either method.
Thanks!
Vince
p.s. Overall we are LOVING the extension!
I think it would be better to make it so that the prices for Ticket Types replace the Event Price, rather than having Ticket Types prices be added to the Event Price. Or have an option to choose either method.
Thanks!
Vince
p.s. Overall we are LOVING the extension!
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- Tuan Pham Ngoc
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4 years 11 months ago #125061
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Purchasing multiple ticket types does not calculate price correctly
Hello Vince
You can use Pirce Text setting to control this. Enter the text you want into Price Text (For example Adult: 15$, Children: 10$) and it will be displayed instead of Free
Regards,
Tuan
You can use Pirce Text setting to control this. Enter the text you want into Price Text (For example Adult: 15$, Children: 10$) and it will be displayed instead of Free
Regards,
Tuan
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4 years 11 months ago #125127
by Vince Mross
Replied by Vince Mross on topic Purchasing multiple ticket types does not calculate price correctly
That does the trick, thanks!
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- Tuan Pham Ngoc
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4 years 11 months ago #125158
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Purchasing multiple ticket types does not calculate price correctly
Great
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