Deleting events AND its registrants

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1 week 19 hours ago #125027 by Web Manager
Deleting events AND its registrants was created by Web Manager
When deleting an event the system doesn't appear to delete the corresponding registrants for that event from the database.

Is this correct or are we doing something wrong?

Ideally, when deleting the event, we'd like the associated registrants to also be deleted.

Thanks

Andrew

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1 week 19 hours ago #125028 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Deleting events AND its registrants
Hi Andrew

No, you will have to delete registrants in a separate steps (maybe delete registrants first, then delete event)

We don't delete registrants when event deleted to avoid loosing registrants data when events are deleted by mistake for some reasons

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1 week 17 hours ago #125031 by Web Manager
Replied by Web Manager on topic Deleting events AND its registrants
Tuan

Thank you for your quick reply.

This is what we have done BUT we have also had issues with this.

When we delete the registrants associated with an event, there always seem to be a number of registrants who are NOT deleted and are not visible in the back-end but are still associated with the event.

On the event landing page, there are still 37 registrants listed in relation to the event. Clicking on the number 37 in the Events Manager, leads to the Registrants Manager page for that event - which is empty.

If I then view the database in phpmyadmin and run an sql query based on the event id, the "left over" registrants show up.

Any idea what might be going on?

Thanks

Andrew

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1 week 16 hours ago - 1 week 16 hours ago #125032 by Web Manager
Replied by Web Manager on topic Deleting events AND its registrants
Having another look, I'm wondering whether the people who are left over are the Group leaders, whose records are separate from their registrant record.

Just got to find the setting perhaps...

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Yes, that was it. I found the setting for "Include Group Members Records in registrants management" which showed up the additional entries.
Last edit: 1 week 16 hours ago by Web Manager.

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1 week 16 hours ago #125033 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Deleting events AND its registrants
That's right. Go to Events Booking -> Configuration, set Include Group Billing Records in Registrants Management to Yes

You will then see these records and can delete it

Tuan

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