Autocancel registrant with offline payment

  • Iñigo Cabrera Sánchez
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1 week 1 day ago #125750 by Iñigo Cabrera Sánchez
Autocancel registrant with offline payment was created by Iñigo Cabrera Sánchez
The system automatically cancel registrantans into 1 day, i cant find where change this feature ¿can you help me?

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  • Tuan Pham Ngoc
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1 week 1 day ago #125761 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Autocancel registrant with offline payment
Hello

What payment method the registration record uses for the cancelled registration? Is it offline payment?

If so, you can go to Extensions -> Plugins, check to see if the plugin Events Booking - Offline Payment Handle is enabled

If it's enabled, disable that plugin should solve the issue

Regards

Tuan

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  • Iñigo Cabrera Sánchez
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1 week 1 day ago #125765 by Iñigo Cabrera Sánchez
Replied by Iñigo Cabrera Sánchez on topic Autocancel registrant with offline payment
we need paypal and offline payment

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1 week 1 day ago #125770 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Autocancel registrant with offline payment
I don't see how a registrant who paid for registration using PayPal is cancelled automatically by the system

If you just want to disable reminder, go to Extensions -> Plugins, find and make sure the plugin Events Booking - Reminder is disabled and it should be fine

Regards,

Tuan

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