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Payment not confirmed in website Event Booking entry process
- Shaheed Mohamed
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4 years 10 months ago #125876
by Shaheed Mohamed
Payment not confirmed in website Event Booking entry process was created by Shaheed Mohamed
Hi
As from 1 June 2019, the integration to confirm payments made does not update the event process. We receive the confirmation from the payment portal (Payfast) to indicate that the "merchant" has been paid, so the actual payment is made. The Event Booking process however still lists the individuals as "Pending" even though payment has been confirmed.
I am not a web developer, and unfortunately the web developer that created the site is no longer supporting the site.
Is there anything I could look at to get it to work again?
It is running Event Book v2.4.3
As from 1 June 2019, the integration to confirm payments made does not update the event process. We receive the confirmation from the payment portal (Payfast) to indicate that the "merchant" has been paid, so the actual payment is made. The Event Booking process however still lists the individuals as "Pending" even though payment has been confirmed.
I am not a web developer, and unfortunately the web developer that created the site is no longer supporting the site.
Is there anything I could look at to get it to work again?
It is running Event Book v2.4.3
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- Tuan Pham Ngoc
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4 years 10 months ago #125878
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Payment not confirmed in website Event Booking entry process
Hello
The first thing you should do is updating your site to latest version of Events Booking, then try again
The version you are using is very outdated and that might be the reason causing the error
Tuan
The first thing you should do is updating your site to latest version of Events Booking, then try again
The version you are using is very outdated and that might be the reason causing the error
Tuan
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