PSD2 Support
- Tuan Pham Ngoc
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4 years 7 months ago #127095
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic PSD2 Support
Hi Dan
This change seems affect all credit card base payment gateways. So if you find something related to the required changed to PayPal, please help sharing it here
Regards,
Tuan
This change seems affect all credit card base payment gateways. So if you find something related to the required changed to PayPal, please help sharing it here
Regards,
Tuan
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- Leon Jackson
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4 years 6 months ago #128244
by Leon Jackson
Replied by Leon Jackson on topic PSD2 Support
Hi,
Any resolution on this as Paypal appears to have some issues with users pending and payment not being processed successflly?
Any resolution on this as Paypal appears to have some issues with users pending and payment not being processed successflly?
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- Tuan Pham Ngoc
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4 years 6 months ago #128246
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic PSD2 Support
Hello Leon
It's not related to the issue you are having. If users could not process payment, you will have to ask them to see:
- If they were redirected to PayPal with correct payment amount, then Membership Pro is working as expected. If they cannot make payment, they should see the error message and you have to ask them about that error message
- If they were not being redirected to PayPal, then the issue is something with Membership Pro. In this case, please try to subscribe yourself. If you see the error, submit a support ticket sending us super admin account of your site and link to subscription form so that I can check it myself to see why the error happens and get it sorted
Tuan
It's not related to the issue you are having. If users could not process payment, you will have to ask them to see:
- If they were redirected to PayPal with correct payment amount, then Membership Pro is working as expected. If they cannot make payment, they should see the error message and you have to ask them about that error message
- If they were not being redirected to PayPal, then the issue is something with Membership Pro. In this case, please try to subscribe yourself. If you see the error, submit a support ticket sending us super admin account of your site and link to subscription form so that I can check it myself to see why the error happens and get it sorted
Tuan
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