waiting list can't register again if you have registered the event

  • Chun-Hsing Chang
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3 months 1 week ago #126374 by Chun-Hsing Chang
Hi
My event setting is > Enable Waiting List : yes & Prevent duplicate registration : no

For example, the Capacity of my event is 3
and there are 3 users book the event:A, B, A

Then it goes to waiting list view,A & B can't book event anymore
Do I miss setting?

thanks~

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3 months 1 week ago #126387 by Tuan Pham Ngoc
Hello

For this, better submit a support ticket sending us super admin account of your site so that we can check it directly on your site:

1. Send us super admin account

2. Send us the link to the event

3. Send us the account which should be able to join waiting list but could not join

We are going to check to see what's the reason causing that error and get it sorted

Tuan

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  • Chun-Hsing Chang
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3 months 1 week ago #126390 by Chun-Hsing Chang
Hi
but out website is intranet, so I can't send super admin account for you

my site setting as attachment, hope they can let you know what happen

thanks!

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3 months 1 week ago #126395 by Tuan Pham Ngoc
Hello

I have to check the code again. However, I think the way it is working at the moment make sense to me

There is no reason to allow users to join waiting list when he is already a registrant of the event. So I guess if he wants to join waiting list for some one else, he should use a different user account

Tuan

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3 months 1 week ago #126404 by Chun-Hsing Chang
Maybe we have an event about parent & children 's game.
Mother have registered book for first children, later she wants to register for second children , but the event is full, so she can't register event anymore.

thanks~~

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