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Not all tickets are send in mail
- EIleen Assel
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4 years 9 months ago #126717
by EIleen Assel
Not all tickets are send in mail was created by EIleen Assel
Hello, I offer several events on my website. If someone books different events, not all tickets will be attached to the email. All invoices are listed correctly. If someone books several tickets for only one event, all tickets will be sent, but unfortunately not for different events. In the backend all tickets are deposited.
Is there a chance to solve the problem?
Is there a chance to solve the problem?
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- Tuan Pham Ngoc
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4 years 9 months ago #126722
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Not all tickets are send in mail
Hello EIleen
Are you saying that when you book multiple events, only ticket for first event will be attached?
If so, look like a bug to me. Could you please submit a support ticket sending us:
1. Super admin account of the site
2. Link to the page which we can register for these events and see the error
We are going to check to see why the issue happens and get it sorted
Regards,
Tuan
Are you saying that when you book multiple events, only ticket for first event will be attached?
If so, look like a bug to me. Could you please submit a support ticket sending us:
1. Super admin account of the site
2. Link to the page which we can register for these events and see the error
We are going to check to see why the issue happens and get it sorted
Regards,
Tuan
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