Event open before Registration Start Date

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2 weeks 4 days ago #127114 by Chun-Hsing Chang
Event open before Registration Start Date was created by Chun-Hsing Chang
hi
there is an event and I set Registration Start Date is 2019/08/01 09:10
however, when 08/01 09:09 , I refresh my website, the register button shows!

I don't know what problem it is?
the date time different?

thanks
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2 weeks 4 days ago #127115 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Event open before Registration Start Date
Hello

I think it causes by wrong timezone setting. Please access to System - Global Configuration, look at Server tab, set Website Time Zone parameter to your timezone and the issue should be fixed

Regards,

Tuan

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2 weeks 4 days ago #127116 by Chun-Hsing Chang
Replied by Chun-Hsing Chang on topic Event open before Registration Start Date
Yes, at first my website time zone already set to right time zone
but still the problem happens
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2 weeks 4 days ago #127117 by Chun-Hsing Chang
Replied by Chun-Hsing Chang on topic Event open before Registration Start Date
oh And I check time of server and time of my computer, they are the same.

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2 weeks 4 days ago #127118 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Event open before Registration Start Date
I don't know how it happens. Please submit a support ticket sending us:

- Super admin account of the site
- Link to that event page

We are going to check to see what's wrong and get it sorted.

Regards,

Tuan

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2 weeks 4 days ago #127120 by Chun-Hsing Chang
Replied by Chun-Hsing Chang on topic Event open before Registration Start Date
oh that's too bad.
because our website is in the intranet of company, so i can't sending the website for you.

Is there other ways?
or you can test on your site?
thank you ~

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2 weeks 4 days ago #127122 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Event open before Registration Start Date
Could you please set Registration Start Date to 11:00 am, then check it again?

As I understand, right now, in your timezone, the time is 10:15 AM, so if you make that change, the registration won't be available

You set registration start time to 9:10am, so right now, registration available is expected behavior

Regards,

Tuan

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2 weeks 4 days ago #127125 by Chun-Hsing Chang
Replied by Chun-Hsing Chang on topic Event open before Registration Start Date
In my timezone, now is 10:28 am

And I set Registration Start Date to 11:00 am, now there is no register button on the website, it is right

Later, 10:59 am , I will refresh the website, take a look~
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2 weeks 4 days ago #127127 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Event open before Registration Start Date
Yes. Or to save time, you can set registration start date to 10:35 or 10:40 to check it faster

Tuan

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2 weeks 3 days ago #127133 by Chun-Hsing Chang
Replied by Chun-Hsing Chang on topic Event open before Registration Start Date
sorry, i miss 11:00

So, I reset Registration Start Date to 11:45 am


and 11:43 I check website , there is no booking button, it is right.


however, 11:44 , booking button shows (it is waiting list register)


I change the Capacity of the event , so show individual register button


it is strange, thank you~
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