GMail reports "Unknown Organizer" due to missing in ICS (add to calendar) file

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1 week 2 days ago #127378 by Duke S.
Generate ICS file is turned on for registrant emails, but the Organizer field is blank causing the emails to display in GMail with the message "Unknown Organizer". Where is the event organizer information pulled from so I can fill it in?

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1 week 2 days ago #127385 by Tuan Pham Ngoc
Hello Duke

The Organizer is built base on From Name and From Email

Could you please send me the link to the event page so that I can try to download ics file and check the data?

Tuan

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1 week 2 days ago #127386 by Duke S.
I have downloaded - below.
It seems there are six places where email settings and messages are managed (I know there are fewer) but I haven't seen these two fields.
Where are they? (We are getting Admin and User emails.)

BEGIN:VCALENDAR
VERSION:2.0
CALSCALE:GREGORIAN
METHOD:REQUEST
BEGIN:VEVENT
UID:5d4deaf4b72ce
DTSTART:20191018T160000Z
DTEND:20191020T230000Z
DTSTAMP:20191018T160000Z
ORGANIZER;CN=:mailto:
CREATED:20190809T215148Z
DESCRIPTION:Short desc on Event page
LAST-MODIFIED:20191018T160000Z
LOCATION:Radisson Conference Center
SUMMARY:Healing ALS Conference 2019
SEQUENCE:0
TRANSP:OPAQUE
END:VEVENT
END:VCALENDAR

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1 week 2 days ago #127387 by Tuan Pham Ngoc
Hello

Please go to Events Booking -> Configuration, look at Mail Settings section, check and make sure you enter From Name and From Email settings

Then try to download the ICS file again

Tuan

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1 week 1 day ago #127401 by Duke S.
Those fields have been filled from the beginning of the setup, checked several limes, and emails are working, so not sure what's broken. Unless you have another suggestion, I did find a helper file ics.php that looks like I can hand code a default value to get this event launched.

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1 week 19 hours ago #127408 by Tuan Pham Ngoc
We should check to see what's wrong and correct it instead of headcoding the value (which will be lost when you update the extension)

So please submit a support ticket sending us:

1. Super admin account of the site

2. Link to the page which I can download this ics file

We are going to check to see what's wrong and get it sorted

Regards,

Tuan

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6 days 7 hours ago #127449 by Duke S.
I appreciate the offer, but had already hacked ics.php when you posted this. Got the result I needed. Can look for the cause in another instance.

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6 days 2 hours ago #127451 by Tuan Pham Ngoc
OK Duke. The problem with hacked ics.php file is that each time you update Events Booking, you will have to re-do the hack

So better, we should figure out the root reason of the error and get it sorted

Regards,

Tuan

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