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Next challenge - Confirmation e-mails - Subject Line
- Duke S.
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The group has asked if the Buyer's name can be in the subject line so it is easier to find a particular confirmation.
The software is not setup to customize the Subject inside the Event email or handle merge fields in the subject line.
The email in question is the Administrator Confirmation for an Event Registration via Multi-member group checkout.
Are emails constructed with a view file? What am I looking for to try to solve this?
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- Tuan Pham Ngoc
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Try to use [FIRST_NAME] [LAST_NAME] tag in the subject and it should contain the name of the buyer
Regards,
Tuan
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- Duke S.
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====
For a confirmation message rendered by the file /components/com-eventbooking/theme/default/complete/default.php
rendered with:
<div id="eb-message" class="eb-message" style="display:none;"><?php echo JHtml::_('content.prepare', $this->message); ?></div>
Where does this field get edited? I thought I correctly changed the message in the event that had matching content, but no joy.
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- Tuan Pham Ngoc
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1. Subject should be editable, too. Could you please let us know the subject which you could not edit so that I can guide you?
2. For the message, you can go to Events Booking -> Emails & Messages, find and change it:
- Thank you message
- Thank you message (offline payment)
Regards,
Tuan
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- Sunil
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Not sure if Duke is alluding to this.
If you go to messages under individual events there is no option for a subject line. You can only add the email body.
Regards
Sunil
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- Tuan Pham Ngoc
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The email messages in event edit screen, if entered, will override the email messages in Events Booking -> Emails & Messages section
Hope it's clear to you. And Yes, we only allow overriding email messages, not subject of the email in event setting
Tuan
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- Duke S.
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- Duke S.
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This explains my difficulty. Having so many similarly named message and email boxes across different tabs, as a new user I was confused about exactly when each email was used. I get it that there is one for each permutation of checkout method and payment complete or not, and on-screen v. in email, but at the time I was new to the software and not having a flowchart to understand the logic, the many options were confusing.
So, to figure it out, I put a small phrase in each text box noting what tab it was on and what the label of the email or message was so I could identify which one to update as I posted test transactions. I had no idea that events-messages operated as overrides as opposed to just more stops along the process and yet another place with similar messaging fields instead of all of them in one place. As a result, I have been mostly working on the events messages because that is where any changes would appear in my results, hence no access to Subject from there and no clue there was access anywhere else.
I appreciate the logic of the design now that I understand it (yes, I did read the f'g manual, but didn't appreciate the logic of the design and extended workflow when I read it.) In a future release, a bit more explanation on the top of the Events-Messages tab would help future users understand "Everything on this tab is an event-specific override of the system-wide defaults set on the Configuration-Messages tab. All the same mergefields are also available." Similarly on the Configuration - Emails-Messages tab saying "Messages entered below are system-wide defaults that will be overridden if event-specific messages are placed within the Events-Messages tab."
Off to delete a whole bunch of accidental overrides so I can update subject and have the thank you message I wrote actually show up. Thank you for clearing my confused mental model of the software that caused several previous support requests.
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- Tuan Pham Ngoc
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a bit more explanation on the top of the Events-Messages tab would help future users understand "Everything on this tab is an event-specific override of the system-wide defaults set on the Configuration-Messages tab. All the same mergefields are also available."
=> Will do.
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