The discount code is not valid

  • Gerardo Santander
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1 week 1 day ago - 1 week 1 day ago #124275 by Gerardo Santander
The discount code is not valid was created by Gerardo Santander
Dear, when creating a discount coupon I assign a code. Then, when testing that code, the message "The discount code entered is not valid" appears. How do I fix it?
Grateful
Last edit: 1 week 1 day ago by Gerardo Santander. Reason: Dear, problem fixed. Regards

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1 week 1 day ago #124290 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic The discount code is not valid
Hello Gerardo

There must be something wrong with that coupon setting. Please submit a support ticket sending us;

- Super admin account of the site
- Link to the page
- Tell us the coupon code which can be used and see the error

We are going to check to see why the error happens and get it sorted

Regards,

Tuan

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