Helpdesk Pro version 2.0.0 released

Dear customers

Today, I am happy to announce the next release of Helpdesk Pro, version 2.0.0. This new version is total rewrite of Helpdesk Pro to have better code-base and modern architecture plus nice improvements:

1. Version 2.0.0 is total re-write of Helpdesk Pro to have modern, clean code and architecture

2. Allow admins /managers/ staffs to submit support ticket in the frontend on behalf of customer

3. Allow admin/manager to assign tickets to staffs in the frontend

4. Added All times option on ticket report feature

5. Improve custom ticket custom fields feature. Now, when you create a custom field, you can choose from multiple built-in validation rules to make sure the data entered for custom field is in expected format

6. Improve backend UI, make it looks like a standard Joomla 3.x extension (since we now dropped support for Joomla 2.x)

7. We also dropped support for Joomla 2.5.x from this version. We will only provide support for existing Joomla 2.5.x customers, for new customers, you need to have Joomla 3.x website in order to use Helpdesk Pro

If you want to use these new nice improvements, please get latest version of Helpdesk Pro and upgrade it to your site

Thanks for continuing to use our product and support our develoment

Regards,

Tuan

Whats changed in helpdesk pro 3.0.0?

Hi

Actually, there were not many changes in terms of feature

In version 3.0.0, I mainly focus modernizing the code of the extension (use php namspace option). That will help it easier to convert the extension to have it works with Joomla 4 which is planned to release next year

For new feature, the only new feature added is Activities report which track the progress of staffs who are working on tickets. We will know what time he replied to a ticket, so we can track to see whether a staff work fast/slow on a support request...

Regards,

Tuan