Managing tickets

  • Duncan Gilmour
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5 months 2 weeks ago #120095 by Duncan Gilmour
Managing tickets was created by Duncan Gilmour

I have some ticket managers who are not computer literate.

Is there some way of allowing them to manage tickets without having to log in to the back end?

For instance if I gave them a certain access level, would they be able to view all tickets from the front end and deal with those assigned to them?

Many thanks


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