HelpDeskPro 3.4.0/3.5.0 bug report

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2 weeks 5 days ago #124711 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic HelpDeskPro 3.4.0/3.5.0 bug report
The problem here is that I already uses same code, not sure why it does not work for Tickets List

Tuan

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2 weeks 5 days ago #124712 by Heigo
Replied by Heigo on topic HelpDeskPro 3.4.0/3.5.0 bug report
Can you reproduce the issue at your system?

As I'm not customized the HDP, only added the translation, the issue must be at your system too.
Maybe some trick can be done to apply the translation for the custom categories?

Just checked the database too, and there are everything OK - the original language and translation are existing and are correct.

There should be something different how the dropdown is filled in those views, maybe in the all tickets view, the dropdown are not affected by language switch, but every other part of the view is working correctly.

Feels strange to me also, but it should be some nasty bug :)

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2 weeks 5 days ago - 2 weeks 5 days ago #124713 by Heigo
Replied by Heigo on topic HelpDeskPro 3.4.0/3.5.0 bug report
.
Last edit: 2 weeks 5 days ago by Heigo.

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2 weeks 5 days ago #124716 by Heigo
Replied by Heigo on topic HelpDeskPro 3.4.0/3.5.0 bug report
Sorry! Everything is solved for now.
Actually it was caused by browser cache, so that it cached previous values.
Discovered it by using accidentally different browser and everything worked magically...
Everything seems to be OK!

Thank you a lot for fixing this! :)

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2 weeks 5 days ago #124717 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic HelpDeskPro 3.4.0/3.5.0 bug report
:). That's why I did not understand why it did not work. I'm glad it causes by cache

You should download latest package and upgrade it again to have the category in ticket list (category column) displays in correct language, too

Tuan

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