How see and count hours of assistence

  • Sandro Panzeri
  • Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
More
1 week 3 days ago #128070 by Sandro Panzeri
How see and count hours of assistence was created by Sandro Panzeri
I need to associate to every ticket an "elaboration/work time" (during or at the end of ticket) and easy see the total in front/end and/or back/end.
I thinked to use a custom field "time" but how can see it easily in tickets lists?

Please Log in or Create an account to join the conversation.

More
6 days 18 hours ago #128116 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic How see and count hours of assistence
Hi Sandro

I don't think use custom field will work for this requirement:

- Custom fields data for ticket can only be entered when ticket is submitted

- There is no option for showing custom fields in Tickets List at the moment

For showing custom fields in Ticket Lists, I can try to support it in next release. But for your requirement, I don't see an easy way to handle it yet

Tuan

Please Log in or Create an account to join the conversation.

  • Sandro Panzeri
  • Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
More
5 days 7 hours ago #128142 by Sandro Panzeri
Replied by Sandro Panzeri on topic How see and count hours of assistence
In the next version it will be fine if you can add in configuration the possibility to choose at least a single custom field to add in the views.

Please Log in or Create an account to join the conversation.

More
4 days 19 hours ago #128148 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic How see and count hours of assistence
That could be a setting in the custom field itself. Will work on it and hopefully, get it supported in the next release

Tuan

Please Log in or Create an account to join the conversation.

Moderators: Tuan Pham Ngoc