Display ticket priority in email?

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1 week 2 days ago #128089 by Daviciacus
Display ticket priority in email? was created by Daviciacus
Hello,

I was wondering if it's possible to display the user's chosen priority for a ticket, in the e-mail sent to notify the managers/staff?

I assume it would be something like the tags [TICKET_ID] and [TICKET_MESSAGE], but I can't find any list of all such available tags for Helpdesk Pro.

Can you please let me know if this is possible, and if yes, how?

Thanks.

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6 days 18 hours ago #128112 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Display ticket priority in email?
Hello

Yes. It's possible. You can use [TICKET_PRIORITY] tag. It should work as expected

Tuan

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6 days 8 hours ago #128127 by Daviciacus
Replied by Daviciacus on topic Display ticket priority in email?
It worked, thanks!

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4 days 18 hours ago #128160 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Display ticket priority in email?
Great. Thanks for confirming

Tuan

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