Captcha Error on Donation Page. Captcha set to 'NO' in config

  • Robert Vining
  • Robert Vining's Avatar Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • I Bleed Joomla
More
2 months 2 weeks ago #120788 by Robert Vining
This site worked in October of 2018 with no issues. That is the last donation I show in paypal.

Customer sent email today that they have an error with Captcha on donation form. But we don't use Captcha on this form. It is set to 'NO' in config.

See attached screenshot with error.

I have updated from 5.4.10 to 5.5.0 today. But no changes. Same issue.

I have attempted to Enable Captcha in JoomDonate Config, but I see issue on donation form that says 'Captcha is not configured properly on your website.'

Captcha is working fine in footer of same page with contact form. And on Contact page of this website, ReCaptcha works fine.

I am happy to send you login information if you like to take a look.

Thanks,

Robert Vining

Robert Vining
Owner, Roberts Web Design
Attachments:

Please Log in or Create an account to join the conversation.

  • Mr. Dam
  • Mr. Dam's Avatar
  • Away
  • Administrator
  • Administrator
More
2 months 2 weeks ago #120857 by Mr. Dam
Hi Robert,
Could you please submit ticket and send your site url with super admin account. We will check the problem with Captcha for you
Thanks
Dam

Please Log in or Create an account to join the conversation.

  • Robert Vining
  • Robert Vining's Avatar Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • I Bleed Joomla
More
2 months 1 week ago #120989 by Robert Vining
Ticket Submitted. Thanks Mr. Dam!

Robert Vining
Owner, Roberts Web Design

Please Log in or Create an account to join the conversation.

  • Mr. Dam
  • Mr. Dam's Avatar
  • Away
  • Administrator
  • Administrator
More
2 months 1 week ago #120993 by Mr. Dam
The issue has been solved through Ticket system
Thanks
Dam

Please Log in or Create an account to join the conversation.

  • Robert Vining
  • Robert Vining's Avatar Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • I Bleed Joomla
More
2 months 1 week ago #121035 by Robert Vining
Thanks for helping me find the issue on the site Dam! Great Support as Always!

Robert Vining
Owner, Roberts Web Design

Please Log in or Create an account to join the conversation.

  • Mr. Dam
  • Mr. Dam's Avatar
  • Away
  • Administrator
  • Administrator
More
2 months 1 week ago #121064 by Mr. Dam
You are welcome, Robert.

Please Log in or Create an account to join the conversation.

Moderators: Mr. DamDũng Nguyễn Việt