Control which plan gets which reminder/recurring/expiry/thank you email message

  • Andrew Crossan
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5 years 6 months ago #117912 by Andrew Crossan
Hello,
We have several categories of membership, and we would like to control which plan in each category gets which email.

For instance:
We have a Corporate membership category with four Plans, and if a person signs up as a Group Member on a Corporate Plan, they should receive the Welcome email. However, Corporate Plan Members should not receive Reminder emails of any kind.

We also have an Individual membership category, with two Plans. If a person signs up on an Individual plan they should not receive the Renewal notice, as these are Recurring Memberships.

At the moment, all message sending is turned off, as we do not want Reminder emails going to the Corporate Group Members or Individual Members.

How can we control which plan gets which email or not?

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5 years 3 months ago #121124 by Chrystelle
Nice idea. If you implement it, please make it possible for translated messages as well.

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5 years 3 months ago #121140 by Tuan Pham Ngoc
The reminder emails, actually, need to be setup/enable for each subscription plan. If you don't enable reminder emails for each plan, then reminder emails won't be sent to subscribers of that plan

So I think it's doable/controllable already

Tuan

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5 years 3 months ago #121364 by Chrystelle
The idea would be to make specific messages for each plan (one plan = one different message).

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5 years 3 months ago #121369 by Tuan Pham Ngoc
If so, this is already supported. You can edit the plans, look at Emails & Messages and Reminder Messages tab and setup messages for that plan

The idea is that if messages is configured in a plan, it will be used for that plan. If the message is not configured in plan level, the general message in Membership Pro -> Emails & Messages will be used

Hope it's clear to you

Tuan

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5 years 2 months ago #122210 by Chrystelle
Thanks, I will check it.

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