New Feature: Import Subscribers from CSV file

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5 years 2 months ago #121104 by Aline Baron
Replied by Aline Baron on topic New Feature: Import Subscribers from CSV file
Hi,
trying to use Membership pro, i'm facing some issues

1 - first, I have created my plans (six differents plans)
Now, i'm trying to import users from joomla.
I've download the subscriptions_import_template.xlsx and by when i'm running it I've got the message : OSM_NEED_PLAN_FOR_SUBSCRIPTION
But the "plan" column is complete with one of the 6 subscription plan.

Has anyone any idea of what I did wrong ?

2 - if my user has already a password, and if the password column is empty, what will happen ? it will make a password change ?

Thank you for your help

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5 years 2 months ago #121107 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic New Feature: Import Subscribers from CSV file
Hello Aline

1. Must be something wrong with data of plan column. You can submit a support ticket sending us super admin account of your site and the file you are using so taht we can check and tell you what's wrong

2. No, password column won't be used at all if user has account already

Regards,

Tuan

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4 years 9 months ago #126118 by steve
Is there a sample file that I can just fill out so I can make sure it's done correctly

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4 years 9 months ago #126126 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic New Feature: Import Subscribers from CSV file
Hello

You can generate the file yourself (which meets the custom fields setup for your site)

Access to any pages in Membership Pro backend, then Subscriptions -> CSV Import Template. The system will generate sample file base on your setup

You can setup data base on that file and import will work well

Regards,

Tuan
The following user(s) said Thank You: steve

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4 years 9 months ago #126128 by steve
Ok thanks and then with that would I just manually disable there access when they cancel? Since it won't be synced to the payment method to know

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4 years 9 months ago #126287 by Laurie Stevens
Replied by Laurie Stevens on topic Re: New Feature: Import Subscribers from CSV file
I am wondering the same thing. Is there an answer?

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4 years 9 months ago #126299 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: New Feature: Import Subscribers from CSV file
Honestly, I don't really understand the last question. Could you please explains more details about it?

Tuan

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4 years 7 months ago - 4 years 7 months ago #127381 by Justina Simon
Replied by Justina Simon on topic New Feature: Import Subscribers from CSV file
Hi... I'm trying to import my CSV file. I choose file under Import Subscribers from CSV, once I have selected the file there is no button to then continue with the import. There is nothing to indicate to continue with the import of file.

?

- Justina
Last edit: 4 years 7 months ago by Justina Simon.

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4 years 7 months ago #127382 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic New Feature: Import Subscribers from CSV file
Hello

Please press Save & Close button in the toolbar to trigger the process

Regards,

Tuan

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4 years 7 months ago - 4 years 7 months ago #127389 by Justina Simon
Replied by Justina Simon on topic New Feature: Import Subscribers from CSV file
I did click Save & Close on more than one occasion to trigger the process. It did not import the file. It just closed the window. .
Last edit: 4 years 7 months ago by Justina Simon.

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