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Group Membership
- Jon
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5 years 5 months ago #118059
by Jon
Group Membership was created by Jon
I allow 1 group member, and have set enable existing member to Yes, but when accessing group management menu item I get an error message ×
Message
You don't have permission to manage group membership
Message
You don't have permission to manage group membership
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- Tuan Pham Ngoc
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5 years 5 months ago #118063
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Group Membership
Hello Jon
Maybe there is something wrong with your settings and it causes the issue. Please submit a support ticket sending us:
1. Super admin account
2. That group admin account
3. Link to group members management page
We will check to see what's wrong and guide you to correct it
Tuan
Maybe there is something wrong with your settings and it causes the issue. Please submit a support ticket sending us:
1. Super admin account
2. That group admin account
3. Link to group members management page
We will check to see what's wrong and guide you to correct it
Tuan
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5 years 5 months ago #118065
by Jon
Replied by Jon on topic Group Membership
Thanks Tuan.
I found the issue....my test member had two current subscriptions. I removed one and it works properly now
I found the issue....my test member had two current subscriptions. I removed one and it works properly now
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5 years 5 months ago #118076
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Group Membership
Great. Thanks for the update
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5 years 5 months ago #118083
by Jon
Replied by Jon on topic Group Membership
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- Tuan Pham Ngoc
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5 years 5 months ago #118085
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Group Membership
Hello Jon
You can go to Membership Pro -> Configuration, set Enable Select Existing User config option to No
After that, you won't be allowed to choose existing users and will solve the issue. But it will require you to enter username and password of each member
Regards,
Tuan
You can go to Membership Pro -> Configuration, set Enable Select Existing User config option to No
After that, you won't be allowed to choose existing users and will solve the issue. But it will require you to enter username and password of each member
Regards,
Tuan
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5 years 5 months ago #118086
by Jon
Replied by Jon on topic Group Membership
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- Tuan Pham Ngoc
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5 years 5 months ago #118087
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Group Membership
If you select a user, First Name, Last Name and Email fields should be populated with the selected user data
If it doesn't work for some reasons, maybe there is some conflict. You can submit a support ticket sending us super admin account of your site, a group admin account and link to the page
We will check to see what's wrong and get it sorted
Tuan
If it doesn't work for some reasons, maybe there is some conflict. You can submit a support ticket sending us super admin account of your site, a group admin account and link to the page
We will check to see what's wrong and get it sorted
Tuan
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5 years 5 months ago #118088
by Jon
Replied by Jon on topic Group Membership
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5 years 5 months ago #118089
by Jon
Replied by Jon on topic Group Membership
Ok Tuan, I see the issue
On the Field Manager ...after the Group options, there are two options...hide on email..hide on export, then another Group option 'Populate Data From Group Admin' Change to Yes, problem fixed.
Thanks for looking at this matter. I do believe that the drop down box on the popup for new member selection should not be there (it has no purpose to a User)
Jon
On the Field Manager ...after the Group options, there are two options...hide on email..hide on export, then another Group option 'Populate Data From Group Admin' Change to Yes, problem fixed.
Thanks for looking at this matter. I do believe that the drop down box on the popup for new member selection should not be there (it has no purpose to a User)
Jon
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