Group Membership

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5 years 5 months ago #118059 by Jon
Group Membership was created by Jon
I allow 1 group member, and have set enable existing member to Yes, but when accessing group management menu item I get an error message ×
Message
You don't have permission to manage group membership

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5 years 5 months ago #118063 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Group Membership
Hello Jon

Maybe there is something wrong with your settings and it causes the issue. Please submit a support ticket sending us:

1. Super admin account

2. That group admin account

3. Link to group members management page

We will check to see what's wrong and guide you to correct it

Tuan

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5 years 5 months ago #118065 by Jon
Replied by Jon on topic Group Membership
Thanks Tuan.
I found the issue....my test member had two current subscriptions. I removed one and it works properly now

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5 years 5 months ago #118076 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Group Membership
Great. Thanks for the update

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5 years 5 months ago #118083 by Jon
Replied by Jon on topic Group Membership
Next problem.
When selecting Group member I get the following drop down box that allows me to see Super User usernames (security risk) and when I select a User, the address fields etc do not fill and we are required to fill all fields including a new email address.
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5 years 5 months ago #118085 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Group Membership
Hello Jon

You can go to Membership Pro -> Configuration, set Enable Select Existing User config option to No

After that, you won't be allowed to choose existing users and will solve the issue. But it will require you to enter username and password of each member

Regards,

Tuan

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5 years 5 months ago #118086 by Jon
Replied by Jon on topic Group Membership
Thankyou, but we are still presented with the need to fill in all details of the User, I prefer to 'Enable Select Existing User config option to Yes', but why are the fields empty? Should they be filled with stored data?
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5 years 5 months ago #118087 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Group Membership
If you select a user, First Name, Last Name and Email fields should be populated with the selected user data

If it doesn't work for some reasons, maybe there is some conflict. You can submit a support ticket sending us super admin account of your site, a group admin account and link to the page

We will check to see what's wrong and get it sorted

Tuan

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5 years 5 months ago #118088 by Jon
Replied by Jon on topic Group Membership
If I select a User, then enter the email address, the fields become occupied, but with an error....
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5 years 5 months ago #118089 by Jon
Replied by Jon on topic Group Membership
Ok Tuan, I see the issue
On the Field Manager ...after the Group options, there are two options...hide on email..hide on export, then another Group option 'Populate Data From Group Admin' Change to Yes, problem fixed.

Thanks for looking at this matter. I do believe that the drop down box on the popup for new member selection should not be there (it has no purpose to a User)

Jon

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