Reset membership number

Tuan
I have been using the automatic membership ID generator for new members, in our case a 4 digit number.
The system has lost it's memory and is providing numbers in a sequence far in excess of the next available number.
I have tried to reset the start number under configuaration to the next availalbe, but the system still persists in it own sequence.
How can i reset the memory?
thanks
David

Hi David

The issue is not very clear to me. What's the expected Membership ID? And what's generated Membership ID?

Maybe you can submit a support ticket sending us super admin account of your site so that I can check your setup to see what's wrong and get it corrected for you.

Tuan

Tuan
Sorry for delay in reponse
The next number free is 8222 but the actual one generated is 8502.
This has happened several times, the previous wrong number was 8501, and I manually reset to 8221. The system appears to be counting OK but it is not clear to me how its memory is set so that it knows what the next number should be.
What plugin is doing this? Maybe I have it disabled??
I am reluctant to give super admin access at this time, GDPR etc
David
.

Hi David

1. The only plugin generates Membership ID is System - Membership Pro, method generateMembershipId. However, don't disable that plugin, it's required for Membership Pro to work properly

2. The actual code which calculate next Membership ID is getMembershipId method in components/com_osmembership/helper/helper.php . The logic is simple, just get max of current membership id + 1 to generate the Membership ID for that new member. So I really don't have any clue why it uses that strange number in your case

Honestly, without testing it directly on your site, there is no way for me to see the reasons and get it corrected. This is the first time I hear about this strange issue in the last few years

Tuan

Solved

I cleared the joomla cache, and now it works correctly!

thank you for your guidance

David

Great. Happy to hear that. Thanks for confirming David

Regards,

Tuan