Paid user does not have access and subscription is absent in subscription list

  • Bloc10
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5 years 4 months ago #119353 by Bloc10
Sometimes after finishing all steps: register on subscription page, pay via paypal, returned into confirmation page we still do not see subscription is active. This subscription is present inside urxys_osmembership_subscribers table with published = 0 . Also user is not enabled and blocked. But in the same time this user paid and has god confirmation Membership page. Any ideas?

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5 years 4 months ago #119358 by Tuan Pham Ngoc
Hello

Usually, it happens because PayPal could not notify the system about this payment for some reasons

So in this case, you need to:

1. Go to Membership Pro ->Configuration, set Show incomplete payment subscriptions config option to Yes

2. Find that pending subscription, edit and change Subscription status from Pending to Active manually

Tuan

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