Formers members login

  • Didier BRETTENACHER
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2 months 1 week ago #121080 by Didier BRETTENACHER
Formers members login was created by Didier BRETTENACHER
Hello,
In Membership Pro, I have the following problem:
I have a large number of users who have a disabled Joomla account (former members).
In the registration form if they fill in their email, it is rejected because already existing in the database.
If they log in, access is denied because the account is disabled ...
What is the best procedure in this case.
Regards.

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2 months 1 week ago #121093 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Formers members login
Hello Didier

In this case, you will have to enable all of these user accounts so that they can login and renew/subscribe for your subscription plans

Not sure why you disabled these accounts? User accounts should not be disabled anyway

Tuan

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2 months 1 week ago #121112 by Didier BRETTENACHER
Replied by Didier BRETTENACHER on topic Formers members login
Sorry, but I confused Enabled and Activated.
If I understand how Membership Pro works, when a membership ends, the user's status changes from Enabled to Disabled. How can this user re-register or re-join?

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2 months 1 week ago #121118 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Formers members login
Hello

No, it should not work like that. User account should still be enabled so that users can still login and renew their subscription

Maybe it's blocked because you configured Membership Pro to have it works like that?

Go to Extensions -> Plugins, find the plugin System - Membership Pro, click on it to edit, set Block account when subscription expired parameter to No and users won't be blocked when their subscription expired

Tuan

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2 months 1 week ago #121122 by Didier BRETTENACHER
Replied by Didier BRETTENACHER on topic Formers members login
OK, that's what I need.
Thanks a lot !
Regards

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2 months 1 week ago #121139 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Formers members login
Great. Please continue using the extension. If you have other questions or need help, please don't hesitate to ask

Regards,

Tuan

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