Subscription History - How to visualize

  • Frederic Ozon
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6 months 1 week ago #122128 by Frederic Ozon
Subscription History - How to visualize was created by Frederic Ozon
Hello,

I have customer which renew their membership on a annual base.

After one year, I have now the first people who renew theri membership.

My issue is that in the Subscription History, I do not see it.

Plan Active Time Montant Brut Etat Transaction ID Invoice Number
Adhésion de base 12-02-2018 To 12-02-2020 €60.00 Actif 51S589094D0912105 ACN1905003

There is only one line which correspond to last renew, how can I see the expired subcription from 2018 to 2019, please?

thanks,
Frederic

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6 months 1 week ago #122131 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Subscription History - How to visualize
Hello Frederic

We don't have a visual view like that. However, if you search for subscription base on email of that subscriber, you should see two records:

- One is the original record
- One is the renewal record

(Unless you set Subscription Renewal Behavior config option to Update subscription,in this case, there would be only one subscription record)

Tuan

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  • Frederic Ozon
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6 months 1 week ago #122145 by Frederic Ozon
Replied by Frederic Ozon on topic Subscription History - How to visualize
Hello Tuan,

Thanks
Subscription renewal was activated.

I will create a ticket because I still have a strange behaviour.

Best regards

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6 months 1 week ago #122146 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Subscription History - How to visualize
OK Frederic

Just submit support ticket explains the issue you are having. I will check and reply you via support ticket

Regards,

Tuan

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