Cancelled-Redunded no longer works?

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2 months 1 week ago #122162 by Vincenzo
Cancelled-Redunded no longer works? was created by Vincenzo
Hi Dear

I remember that when a customer subscribes paying via PayPal, then when you refund them via PayPal, Membership Pro recognize this action and automatically assign the subscription status from Active to Cancelled-Refunded.

Now this not happen. Is my memory wrong or there is some problem with this? :)

Very thanks

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2 months 1 week ago #122181 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Cancelled-Redunded no longer works?
Hello Vincenzo

It should still work. Maybe for this subscription, PayPal could not send notification to Membership Pro for some reasons and it causes the error

Please monitor the next subscription (if happens) and in case it does not work, I will need to ask you to enable Log IPN Messages parameter in os_paypal payment plugin so that we have data for checking the issue further

Tuan

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2 months 1 week ago #122194 by Vincenzo
Replied by Vincenzo on topic Cancelled-Redunded no longer works?
Ok
I will check in the near future and come back if the problem happens again. :)

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2 months 1 week ago #122205 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Cancelled-Redunded no longer works?
Great. Thanks

Tuan

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1 month 2 weeks ago #122868 by Vincenzo
Replied by Vincenzo on topic Cancelled-Redunded no longer works?
HI Tuan
I confirm that it doens't work.
I activated log IPN for PayPal payment.

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1 month 2 weeks ago #122894 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Cancelled-Redunded no longer works?
Could you please submit a support ticket sending us:

1. Super admin account

2. Tell us the username of the subscriber which cancelled his recurring subscription

I will check the data, check the log to see why it does not work and get it sorted

Tuan

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