Cancelled-Redunded no longer works?

Hi Dear

I remember that when a customer subscribes paying via PayPal, then when you refund them via PayPal, Membership Pro recognize this action and automatically assign the subscription status from Active to Cancelled-Refunded.

Now this not happen. Is my memory wrong or there is some problem with this?

Very thanks

Hello Vincenzo

It should still work. Maybe for this subscription, PayPal could not send notification to Membership Pro for some reasons and it causes the error

Please monitor the next subscription (if happens) and in case it does not work, I will need to ask you to enable Log IPN Messages parameter in os_paypal payment plugin so that we have data for checking the issue further

Tuan

Ok
I will check in the near future and come back if the problem happens again.

Great. Thanks

Tuan

HI Tuan
I confirm that it doens't work.
I activated log IPN for PayPal payment.

Could you please submit a support ticket sending us:

1. Super admin account

2. Tell us the username of the subscriber which cancelled his recurring subscription

I will check the data, check the log to see why it does not work and get it sorted

Tuan