Change Joomla Group on upgrade

  • Barry Palmer
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3 months 1 week ago #124782 by Barry Palmer
Change Joomla Group on upgrade was created by Barry Palmer
I have imported 270 subscribers to our Associate Members Plan which is Free.
I set Upgrade Option from Associate to Full Membership - Paid.
I have Joomla Groups also named Associate & Full. This so I can give discounts in your xtn Event Manager.
I set Joomla Group Settings to move user from Associate Group to Full Member Group.

I then in front-end log in as user barryP and view Membership Profile. Choose to Upgrade to Full. Pay.
All looks good. Membership Pro shows I am now the only Full Member.
BUT I am STILL in Joomla Group Associate !

I have created a superuser login for you but will not post it here.

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3 months 1 week ago #124791 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Change Joomla Group on upgrade
Hi Barry

Please submit a support ticket sending us:

1. Super admin account of your site

2. The subscriber account which you used to upgrade and still being placed in wrong group

We are going to check to see what's wrong and get it sorted

Regards,

Tuan

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