Paypal Pro Plugin - Not Passing Order Details

  • Alicia Gilbert
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2 days 6 hours ago #125947 by Alicia Gilbert
Paypal Pro Plugin - Not Passing Order Details was created by Alicia Gilbert
Quick question. Weirdly enough on 6/1 the PayPal Pro plugin stopped passing the order details to Paypal, but the PayPal plugin is still passing the order details fine. It was passing the data on 5/31, but all transactions from Paypal after that date have no order details being passed. I can tell from the amounts what the charge is for, but the order details being passed is really a necessity. Any ideas on what might have happened?

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  • Tuan Pham Ngoc
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2 days 1 hour ago #125949 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Paypal Pro Plugin - Not Passing Order Details
Hello Alicia

What order details you are talking about? Maybe you can submit a support ticket sending me screenshots showing the difference between order before 5/31 and after that so that I can understand the difference

Maybe PayPal changes something in their system and it causes the difference

Tuan

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  • Alicia Gilbert
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1 day 10 hours ago #125987 by Alicia Gilbert
Replied by Alicia Gilbert on topic Paypal Pro Plugin - Not Passing Order Details
A ticket has been submitted, thank you!

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17 hours 4 minutes ago #126011 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Paypal Pro Plugin - Not Passing Order Details
Thanks. Replied you via support ticket. Please follow the ticket to find a solution for this problem

Tuan

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