Member Import: Internal Server Error, read data timeout

  • azurelink
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3 months 1 week ago #126378 by azurelink
My client is getting an Internal Server Error when attempting to import users in Membership Pro v. 2.9.0. Site is a Joomla 3.9.8 site on PHP 7.1.22.

The Apache error log has these two entries:

mod_fcgid: read data timeout in 45 seconds, referer: www.oursite.com/administrator/index.php?...mbership&view=import
Premature end of script headers: index.php, referer: www.oursite.com/administrator/index.php?...mbership&view=import

I upped the max_execution_time to 300 seconds and still get the above errors.

Here is an example of the CSV file (178 records) the client is attempting to import:

id,plan,username,password,first_name,last_name,organization,osm_addresstype,address,address2,city,state,zip,phone,email,created_date,payment_date,from_date,to_date,published,amount,tax_amount,discount_amount,gross_amount,payment_method,transaction_id,membership_id

,Our Plan,user@usersite.com,password1,John,Smith,Customer Company,Business,,,,,,,user@usersite.com,,,,12/31/2099 0:00,1,0,0,0,0,os_paypal,,

Is there any problem with the CSV data syntax, i.e., do we need a "null" value at the beginning of the line?
It does look like some of the users are being imported into MP and Joomla, but then the import appears to timeout.

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3 months 1 week ago #126380 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Member Import: Internal Server Error, read data timeout
Hi

I would suggest you to split the file to smaller files then import to see whether you still get that error?

Regards,

Tuan

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  • azurelink
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3 months 1 week ago #126383 by azurelink
Hi Tuan,
Thanks for your reply. 178 records doesn't sound like that much to import. Is it?

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3 months 1 week ago #126385 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Member Import: Internal Server Error, read data timeout
Yes. But it's being timed out, so better, split it, for example, to two smaller files to see if it's imported properly

Tuan

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