renew vs upgrade

  • jeronimo
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3 months 6 days ago - 3 months 6 days ago #126548 by jeronimo
renew vs upgrade was created by jeronimo
I have 2 paid plans. Why is a user with an active Plan A seeing an upgrade button on Plan A? On Plan B I understand but on Plan A it should be a renew button right?
Last edit: 3 months 6 days ago by jeronimo.

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3 months 6 days ago #126551 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic renew vs upgrade
Unless there is something special, there should be renew button for plan A instead of upgrade button

Maybe you can submit a support ticket sending us:

1. Super admin account

2. That subscriber account

3. Link to the page which we can see this issue

We are going to check to see why the issue happens and get it sorted

Regards,

Tuan

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