Reminder email for recurring subcriptions

  • Paul Adams
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6 days 17 hours ago #126603 by Paul Adams
Reminder email for recurring subcriptions was created by Paul Adams
I have membership plans on automatic recurring subcriptions. I would like to send a reminder that a recurring payment will be taken in 7 days. Am I correct in assuming that all I need to do is create one reminder message to send 7 days before the renewal expires? Just want to check as the recurring subscriptions actually don't expire.

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6 days 14 hours ago #126607 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Reminder email for recurring subcriptions
Hi Paul

Yes. That's correct. Just configure the plan to send reminder 7 days before the renewal expires and it will be sent properly. In this case, actually, the system will send reminder emails 7 days before the recurring payment happen (the renewal happens)

In short, that setting is correct for your requirement

Tuan

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6 days 14 hours ago #126608 by Paul Adams
Replied by Paul Adams on topic Reminder email for recurring subcriptions
Thanks for the answer. I had one more question. If a customer cancels their recurring subscription and the membership exires and later they want to rejoin. How do would they do that? Do they have to rejoin and create a new user or could they do so from their profile?

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6 days 14 hours ago #126609 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Reminder email for recurring subcriptions
Hello Paul

He will have to wait until his current subscription expired and then re-join:

- Make sure you set Enable Renewal for the plan to Yes
- He can then go to the plans list, find that plan, press Renew button to renew the subscription

I am unsure 100% but he should be able to renew from user profile page, too

Tuan

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