There are no renew option available for your membership

  • jarosz
  • Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
More
1 week 5 days ago #128029 by jarosz
Membership Pro version 2.17.2, Joomla 3.9.11, PHP 7.3.8

I am getting the message "There are no renew option available for your membership" even though I have set up renew options.

Are renew options only shown on the last day of the subscription?
Or is there some other explanation?

Please Log in or Create an account to join the conversation.

More
1 week 5 days ago #128043 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic There are no renew option available for your membership
Hello

For this, better submit a support ticket sending us;

1. Super admin account of your site

2. The subscriber account

3. Link to the page which renew options should be displayed

We will check and tell you the reasons of the error so that you can correct it

Tuan

Please Log in or Create an account to join the conversation.

  • jarosz
  • Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
More
1 week 4 days ago #128060 by jarosz
Thanks Tuan

I think I may have figured it out.
If "Recurring subscription" is set to Yes, does that mean there is no renew option - because it will renew automatically via Paypal?
Michael

Please Log in or Create an account to join the conversation.

More
1 week 3 days ago #128067 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic There are no renew option available for your membership
Hi Michael

Yes. That's correct. If you have Recurring Subscription set to Yes, PayPal will charge users and have subscription renewed automatically

No manual renewal is needed, so there will be no renew options displayed

Tuan

Please Log in or Create an account to join the conversation.