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Group Subscription cannot change User Profile - reports email in use
- Graham Archbold
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4 years 7 months ago #128139
by Graham Archbold
Group Subscription cannot change User Profile - reports email in use was created by Graham Archbold
With a group subscription the admin or group member goes in to change their user profile details (e.g. address) but when they hit update it reports
"This email has been used by a different user. Please enter a new email"
And the changes are not applied. I was pretty sure this worked when the site went live about eight months ago, has an update changed the settings?
"This email has been used by a different user. Please enter a new email"
And the changes are not applied. I was pretty sure this worked when the site went live about eight months ago, has an update changed the settings?
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- Tuan Pham Ngoc
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4 years 7 months ago #128151
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Group Subscription cannot change User Profile - reports email in use
Hello Graham
That's strange to me. Could you please submit a support ticket sending us:
- Super admin account of the site
- A group admin account
- Link to the manage group members page
We are going to check to see what's wrong and get it sorted
Tuan
That's strange to me. Could you please submit a support ticket sending us:
- Super admin account of the site
- A group admin account
- Link to the manage group members page
We are going to check to see what's wrong and get it sorted
Tuan
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