Downgrading a subscription

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2 weeks 3 days ago #129328 by Kate
Downgrading a subscription was created by Kate
What is the best way to downgrade a subscription if the member no longer wants the upgraded version? This would only happen at renewal season ie in the same way they could renew or upgrade there membership, is there a way to offer a renew or downgrade?

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2 weeks 2 days ago #129333 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Downgrading a subscription
Hi Kate

How downgrade should work? Could you please explain more details so that I can understand and hopefully, find a solution ?

Regards,

Tuan

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2 weeks 2 days ago #129344 by Kate
Replied by Kate on topic Downgrading a subscription
Last year people had the choice of a regular membership, or could upgrade to membership plus. This year when they go to renew, will the membership plus people see an option to go back to just regular membership?

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2 weeks 2 days ago #129345 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Downgrading a subscription
Hi Kate

I haven't tried but maybe you could setup an upgrade option to allow upgrade from membership plus to regular membership to see if it works?

Tuan

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2 weeks 2 days ago #129348 by Kate
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Okay, I can try that.

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2 weeks 1 day ago #129362 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Downgrading a subscription
Thanks Kate. Please update us with the result once you tried it

Tuan

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